Returns
Returns Policy
At Viper Sports, we want you to be completely happy with your purchase. If something isn't right, we're here to help. This policy does not affect your statutory rights under UK consumer law.
1. Right to Cancel (Change of Mind)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, please contact our customer service team at info@vipersports.co with your order number. You must then return the goods to us within 14 days of notifying us of your cancellation.
Please note: the cost of returning the item to us is your responsibility unless the item is faulty or not as described. Original shipping charges are non-refundable.
2. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, you have the right to a full refund or exchange under the Consumer Rights Act 2015. Please contact us within 30 days of receiving your order and we will arrange the return and resolution for you.
2A. Shipping Charges
Original shipping charges are non-refundable on change-of-mind returns.
2B. Notifying Us When Your Return Arrives
Once your return has been delivered to us, you must notify us and provide the tracking information so we can locate your parcel promptly.
We will only process your refund or exchange after we have received confirmation from you that the item has been delivered. If we do not receive this notification, your return may not be processed, as we are unable to verify all incoming deliveries due to the volume of parcels we receive.
This step ensures your return is identified quickly and handled without delay.
3. How to Return an Item
Please send all returns to:
Viper Sports UK
Unit 4A, Green Grove Mill
Dyehouse Lane
Rochdale
OL16 2QN
We recommend using a tracked delivery service and retaining proof of postage, as we cannot be held responsible for items lost in transit.
4. Condition of Returned Goods
All returned items must be in their original, unused condition with all original packaging, tags, and accessories intact. Items returned in an unsatisfactory condition may not be eligible for a refund or exchange.
5. Refund Processing
Once we have received and inspected your return, we will process your refund within 14 days. Refunds will be issued to your original payment method.
6. Exclusions
The following items cannot be returned unless faulty:
- Personalised or custom-made items
- Perishable goods
- Sealed software, CDs or DVDs that have been unsealed after delivery
- Underwear, swimwear or earrings that have been worn or removed from their original packaging
7. Contact Us
If you have any questions about your return, please contact our customer service team:
- Email: info@vipersports.co
- Phone: +44 1706 536737
- Hours: Monday – Friday, 10am – 5:30pm